Refund Policy

Because Bon Brun products are food items, we do not accept returns or exchanges once an order has shipped.

If your order arrives damaged, defective, incorrect, or otherwise not as expected due to an issue on our end, please contact us within 7 days of delivery at hello@bonbrun.com. Include your order number and, when applicable, photographs of the product and packaging so we can make it right.

Depending on the circumstances, we may offer a replacement, store credit, or refund to the original payment method.

Complimentary samples, gifts, and promotional items are not eligible for replacement or refund unless damaged in transit.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If bottles are broken, leaking, missing, or you received the wrong item, contact us within 7 days of delivery and we will resolve the issue promptly.

Cancellations

Orders may be cancelled before they enter fulfillment. Once an order has been packed or shipped, it can no longer be cancelled.

Preorders

Preorders may be cancelled for a full refund at any time before the order enters fulfillment. Once a preorder has entered fulfillment, the standard policy above applies.

Refunds

Approved refunds will be issued to the original payment method. Processing times vary by bank or credit-card provider and may take several business days after the refund is issued.

Contact

For questions about an order, contact:

Bon Brun
hello@bonbrun.com